The Cruise Line has won the Luxury Cruise Agency of the Year award at the TTG Luxury Travel Awards 2023.
The event was held at The Biltmore Mayfair hotel in London on Friday. Hosted by the luxury travel sector’s leading magazine, TTG Luxury, and in association with Silversea Cruises, the award recognises our company’s outstanding achievements in the past year.
Managing Director David Smith said, “We are delighted to be named TTG’s Luxury Cruise Agency of the Year. It’s a testament to the hard work and dedication of the team at The Cruise Line, who, like many, have had to overcome many obstacles over the past three years. We’ve continually risen to every challenge and have done so without compromising our incredible service values while still striving to improve every element of our business. On a personal level, I am incredibly grateful to each and every member of the team for their outstanding efforts, and I am excited to see what the future holds.”
There were more than 200 entries across 18 categories this year, the highest-ever number. All entrants had to give a detailed entry submission covering a wide range of areas, such as operations, customer service and innovation while demonstrating a commitment to running a smarter, better, fairer business in line with TTG Media’s own core purpose. Entries were then judged by a panel of industry experts.
The judges said, “The Cruise Line impressed with its laser focus on providing a seamless customer journey. Changes made across teams, a focus on training, and investment in social media and marketing all helped The Cruise Line deliver stand-out results in the last year. The business achieves excellent customer reviews, while a new guest services team assists with pre-cruise enquiries. There has been impressive work too around supporting staff, charitable work and sustainability. The agency publishes a Green Report, plants a tree in Malawi for every booking, and has numerous eco-initiatives in its office, making it a worthy first-timer winner at these awards. Huge congratulations!”
The TTG Luxury Travel Awards launched in 2018 as the luxury travel trade’s first multi-sector recognition initiative. They represent a true celebration of the best luxury travel brands and individuals across aviation, hotels, tour operating, cruise and travel advisors, and recognise leaders in sustainability. Entrants must give detailed submissions, with the ultimate winners decided by a panel of expert industry judges.
