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Terms and Conditions

AGENT HOLIDAY BOOKING CONDITIONS and PACKAGE (PRINCIPAL) BOOKING CONDITIONS

Agent Holiday Booking Conditions

1. Contract

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your booking confirmation.

We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As your agent, we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them.

The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking, and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

We are a member of ABTA (membership numbers W6493 and F9490) and follow ABTA’s Code of Conduct to provide a high standard of service to you. For more information on ABTA, including the benefits of Alternative Dispute Resolution (ADR), visit www.abta.com.

2. Booking Details

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates, and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below, or as notified to you at the time of booking. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law.

This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

Full details of our data protection policy are available upon request.

We may also use the information you provide us with for marketing purposes and to advise you of new services, products, promotions, special offers, and/or other information which we think will interest you. We may use your data for our business management and operation and for monitoring, marketing, and customer care purposes in order to achieve our aim to provide you with the highest standard of service and choice.

For official UK Government travel advice, including security, local laws, and visa requirements, visit the Foreign, Commonwealth & Development Office (FCDO) website: www.gov.uk/foreign-travel-advice.

3. Payment

You will be required to pay a deposit or make full payment for your booking, as notified to you at the time of booking. Where you only pay a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

For the purposes of The Payment Services Regulations 2017 (SI 2017/752) (as in force from time to time) from 13 January 2018 where possible your credit card or debit card payment may be received and processed by the relevant principal or supplier (as applicable) and not by us. Where possible we may use your credit card or debit card details provided by you to pay the principal or supplier whose payment service provider will then process any monies received from you, and by providing your payment details to us, you acknowledge and agree to this.

It is our policy to use reasonable endeavours to ensure that, from 13 January 2018, you will not be liable for a surcharge for your use of a debit card or credit card when making payment for your booking.

4. Cancellations & Amendments by You

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us.

If you cancel or amend your booking, the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their UK Terms and Conditions (which may differ from the terms on the website and may be 100% of the cost of the travel arrangements).

Cancellation charges are based on the supplier’s price and not our discounted price.

For details of cancellation charges on your booking, please call The Cruise Line on 0808 503 5796.

5. Cancellation by Principle or Supplier

In the event that your holiday is cancelled or amended by the supplier, the compensation or refund offered may differ greatly, and we would therefore refer you to the supplier’s own Terms & Conditions.

The Cruise Line Ltd is committed to assisting you where possible in the unlikely event of cancellation by the supplier. We will ensure that any refunds due back to you in accordance with the supplier’s terms and conditions are made without undue delay from us.

6. Insurance

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

For guidance on travel insurance, visit:

7. Financial Protection

All the package holidays we sell (whether these are provided by us in accordance with our Package Holiday Terms and Conditions, or provided by other tour operators in accordance with their terms and conditions) come with protection for your money, as set out in the terms and conditions applicable to those package holidays.

We provide full financial protection for our package holidays:

  • For flight-based holidays – ATOL protection under ATOL number 5902.
  • For non-flight packages – ABTA protection via bonding arrangements.

If you book a non-package service (e.g., accommodation-only or flight-only), ABTA’s financial protection does not apply.

For details, visit: www.abta.com

8. Delivery of Documents

All documents (e.g. invoices, tickets, ATOL certificates, if applicable) that require posting will be sent to you by First Class post. Alternatively, we may email these to you, as discussed at the time of booking.

Once documents leave our offices, we are not responsible for their loss unless such loss is due to our negligence.

If tickets or other documents need to be reissued, all associated costs must be paid by you. You can ask for delivery by other means, and we will pass on any charges incurred for this.

9. Passports, Visas & Health

Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant embassies and/or consulates.

Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements.

Most countries now require passports to be valid for at least six months after your return date. You should have at least six months left on an adult or child passport to travel to most countries in Europe (excluding Ireland).

If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the six months needed.

It is your responsibility to check with your own doctor regarding any health or immunisation requirements.

For official government travel, passport, and visa information, visit:

10. Final Travel Arrangements

Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for check-in at the airport or your departure location.

It may be necessary to reconfirm your flight with the airline prior to departure (if applicable).

If you fail to reconfirm, you may be refused permission to board the aircraft and are unlikely to receive a refund.

11. Complaints

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them.

If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced, or you may not receive any at all depending upon the circumstances.

If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at:

The Cruise Line, Cruise Line House, 109-111 High Street, Hurstpierpoint, West Sussex BN6 9PU

Include your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to The Cruise Line without delay.

If the matter cannot be resolved and it involves us or another ABTA Member, then it can be referred to the arbitration scheme arranged by ABTA.

You can also access the European Commission Online Dispute Resolution (ODR) platform:

This ODR platform allows you to register your complaint with us; however, it does not determine how your complaint should be resolved.

12. Service Charges

In certain circumstances, we apply a service charge for the services we provide. The charges are as follows:

  • Cancellation or amendment = Principal’s charge
  • Credit card charge (until 12th January 2018) = 2%
  • Tickets dispatched by courier = Cost of courier

For the purposes of The Payment Services Regulations 2017 (SI 2017/752) (as in force from time to time), and in accordance with Clause 3 of these booking conditions, from 13 January 2018, where possible, your credit card or debit card payment shall be received and processed by the payment service provider of the relevant principal or supplier.

PACKAGE HOLIDAY BOOKING CONDITIONS

YOUR CONTRACT WILL BE WITH THE CRUISE LINE LTD (company registration number 0275960 and whose address is Cruise Line House, 109-111 High Street, Hurstpierpoint, West Sussex BN6 9PU) (“The Cruise Line”, “we”, “us”, “our”), a Member of ABTA (number F9490, W6493).

1. Your holiday contract

When you make a booking with us you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our booking confirmation. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. Booking Details/data

1) When a booking is made with us all booking details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur charges. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on our website or upon request.

2) If you have any special requests relating to diet, accommodation and so forth, these must be made known to us at the time of booking. We will do our best to comply with them but cannot guarantee to do so.

3. Your financial protection

We provide full financial protection for our package holidays, including our own tailor-made packages. For bookings of other tour operator’s or provider’s holidays, packages or travel services, we act as agent and our Agent Holiday Booking Conditions will apply.
1. For our flight based package holidays, financial protection is provided through our Air Travel Organiser’s Licence number 5902. When you buy an ATOL protected flight or flight inclusive package holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable for a refund of monies paid). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

2. When you buy one of our package holidays that doesn’t include a flight, then financial protection is provided by way of a bond that we hold with ABTA, which meets the requirements of the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Regulations”). For further information please see www.abta.com.

4. ABTA

As a Member of ABTA, we are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

5. Your Holiday Price

1) We reserve the right to alter the advertised prices of any of our holidays prior to booking. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit (or the full amount, depending on the timing of your booking) which will be advised to you at the time of your booking confirmation. Please note payment is sometimes required in full for flights. A contract will exist when we issue our booking confirmation to you. Your contract will consist of these booking conditions, any completed booking details and the contents of any relevant brochure of information relating to your package that has been provided to you at the time of booking. The balance due date of the price of your travel arrangements will be shown on your booking confirmation. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit.
3) We can change your package holiday price after you’ve booked, only in certain circumstances. Changes in the price of your travel arrangements can be made due to changes in: the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or exchange rates, which means that the price of your travel arrangements may incur a surcharge and change after you have booked. Surcharges will be applied in accordance with the Package Regulations and ABTA’s Code of Conduct. However there will be no change within 20 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that. If the surcharges amount to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value),or cancelling and receiving a full refund of all monies paid, except for any amendment charges . Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4) For clients booking through a third party travel agent When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, for financial protection under our ATOL licence in accordance with Clause 3 above. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.
5) For the purposes of The Payment Services Regulations 2017 (SI 2017/752) (as in force from time to time) from 13 January 2018 where possible your credit card or debit card payment may be received and processed by the relevant supplier (as applicable) and not by us. Where possible we may use your credit card or debit card payment details provided by you to pay the supplier whose payment service provider will then process any monies received from you and by providing your payment details to us, you acknowledge and agree to this. It is our policy to use reasonable endeavours to ensure that, from 13 January 2018, you will not be liable for a surcharge for your use of a debit card or credit card when making payment for your booking.

6. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £50, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Airline Tickets or other pre-paid services) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer, including (but not limited to) the cost of any transfer fees charged by suppliers such as airlines whose flight tickets are non-transferable.

7. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows, depending on how many days in prior to departure we receive your cancellation instructions in writing:

  • Up to 120 days before departure = Loss of deposit, plus full amount in respect of Air Fares
  • 119-90 days = 25% plus full amount in respect of Air Fares
  • 89-75 days = 50% plus full amount in respect of Air Fares
  • 74-0 = 100%

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. In assessing what is classified as unavoidable and extraordinary circumstances, we will observe advice provided by the UK Foreign & Commonwealth Office.

8. If We Change or Cancel Your Holiday

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. If a major change becomes necessary and we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your package you will have the rights set out below.

Flight timings and carriers in the promotional literature are subject to change as a result of airline procedures which are beyond our control. Flight timings in the promotional literature are for guidance only. Actual times will be given on your ticket. We are required to advise you of the actual carrier operating the flight, connecting flight (if any) and transfer. The potential carriers likely to be used are as set out in the promotional literature. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure (as defined below) or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before the start of your holiday. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable or higher standard from us if available (where we offer one, we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

If it is necessary to cancel your holiday, we will pay compensation as detailed below, except where the major change arises due to reasons of force majeure.

Compensation levels for cancellation by suppliers or us under this paragraph:

Period before departure Amount you will within which notice of receipt from us, cancellation or major change is received by us or notified to you:

  • More than 60 days = £0 per booking
  • 59-30 days = £25 per booking
  • 29-8 days = £35 per booking
  • 7-0 days = £45 per booking

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

* Force Majeure This means unavoidable and extraordinary circumstances, which are unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include (but are not limited to) war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport or acts of God.

9. If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your cruise line or hotel) without undue delay, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at The Cruise Line, Cruise Line House, 109-111 High Street, Hurstpierpoint, West Sussex BN6 9PU, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to The Cruise Line without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are on your holiday and this may affect your rights under this contract and therefore forfeit any refunds or other sums which may otherwise be payable to you. Please also see clause 3 above on ABTA.

10. Our Liability to You

1) We accept responsibility for the proper performance of the travel services included in your package that you have booked with us. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in the package holiday sold to you by us. If any of the travel services included in your package are not performed in accordance with the contract or are improperly performed by us or our suppliers that we have arranged your booking with, we will pay you appropriate compensation or provide you with an appropriate price reduction if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract or improper performance of the contract is due to: you or another member of your party; or a third party unconnected with the provision of the travel arrangements included in your package; or where the failure is due to unavoidable and extraordinary circumstances (as defined under force majeure section above), the consequences of which could not have been avoided even if all due care had been exercised. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your original travel arrangements.

2) Our liability will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract and are available on request; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport contractual terms, or the international conventions, from us.

3) If you or any member of your party are prevented from travelling on an aircraft because in the opinion of any person in authority at the airport you (or the relevant member of your party) appear, by reason of intoxicating liquor or use of drugs, either to be unfit for travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your journey, including any return flight thereupon ceases. You must accept responsibility for your proper conduct (and the proper conduct of your party) and we therefore have the right to terminate our contract in circumstances of serious misconduct by you or any member of your party.

4) Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted. If your airline does not comply with such rules then you can complain to the Aviation Consumer Advocate Panel on 020 7453 6888 or www.caa.co.uk.

5) If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday (please also see Clause 13).

11. Prompt assistance whilst on your holiday

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

12. Passport, Visa, Immigration and Health Requirements

You and your party’s specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We shall not be liable for any loss, expense, cost, damage, injury or loss of enjoyment suffered as a result of such invalidity or loss, including any responsibility if you cannot travel because you have not complied with such requirements. We will be happy to assist you in ensuring you fulfil passport and visa requirements. Please note if your passport is due to expire less than 6 months after your return from your holiday you will be required to renew it and provide updated details before you travel. It is your responsibility to check with your own doctor regarding any health or immunisation requirements.

British subjects require a passport. We will provide information about visas and health requirements and can also apply for visas on your behalf for a small fee and handling charge. If you do not hold a valid UK passport, please inform us at point of booking. Although we can apply for any visa on a client’s behalf, we cannot be held responsible for declined visas and normal cancellation charges will be levied should this occur. Higher charges may also be applied to non-British citizens and late applications which will be charged accordingly. For further advice visit the FCDO website, www.gov.uk/foreign-travel-advice

13. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, which does not form part of your package holiday with us, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

14. Physical impairments, mobility and illness

1) Should you or any person in your party suffer from any serious physical conditions or a disability which may affect you or their travel or means you or they would experience difficulty in walking long distances and tire easily, please do bring this to our attention at the time of booking in order that we can provide the necessary assistance at airports and hotels, or at shore-based arrangements. Please note that some of the activities provided as part of your holiday, including shore-based activities, may not be suitable if you have any physical conditions, disability or reduced mobility. In the interests of safety and comfort for the whole group, you should be fit enough to participate or alternatively have an able bodied carer with you to assist.

2) We cannot be responsible in the event that you or any or your group are unable to enjoy all or any aspects of the trip or cannot join certain activities due to any special arrangements not being in place, or where elements of a trip are not suitable and we cannot provide you with a refund in those instances. If you or a member of your group are taken ill whilst on holiday, we will make every effort to ensure that you have access to available local medical care and provide appropriate assistance to you as your tour organiser, however you and your next of kin remain responsible for managing all aspects of any medical emergency and ongoing care needs liaising with your insurance provider as necessary.

15. Severability

If any part of these Booking Conditions is held to be invalid, unreasonable or unenforceable, such portion(s) shall be deemed as severable from these Booking Conditions and the remainder of these Booking Conditions shall remain in full force and effect and enforceable.

16. Travel insurance

It is a condition of these Booking Conditions and your contract with us that you have comprehensive travel insurance cover.

17. Entire agreement

The terms of these Booking Conditions and any documents or policies referred to herein shall govern the entire relationship between the parties to the exclusion of any other terms.

Last updated March 2023